• IT Coordinator

    Team
    Technology
    Location
    US-MI-Detroit
  • Who We Are

    Bedrock Detroit is a full-service real estate firm specializing in acquiring, leasing, financing, developing and managing commercial and residential space. Since its founding in 2011, Bedrock has located more than 160 office and retail tenants in Detroit’s technology-centric downtown. In addition, Bedrock and its affiliates have invested more than $2.2 billion in acquiring, renovating and developing 90+ properties in downtown Detroit and Cleveland totaling more than 15 million square feet.

    What You'll Do/Need

    The IT Coordinator is responsible for day-to-day work in supporting technology needs within all Bedrock locations. They work closely with the other IT Coordinators and the Technology Team Leader to ensure all systems are functioning properly. They must be able to solve problems and perform computer troubleshooting for end users. They must possess a working knowledge of computer hardware, software and operating systems, as well as network concepts.

     

    Position Responsibilities

    • Troubleshoot and repair computers in a networked environment
    • Image and place computers, printers and phones
    • Move equipment for users transferring to new locations within the company
    • Maintain physical inventory of computer equipment and supplies
    • Support remote users
    • Install and configure software
    • Support iOS and Android mobile devices
    • Work on short and long term projects as assigned

    Position Requirements

    • Bachelor’s degree and 1-3 years of relevant experience
    • Basic understanding of: 
      • Dell OptiPlex and Latitude series equipment
      • Lenovo/Yoga series equipment
      • Windows 7 and 10
      • Microsoft Office suite
      • Microsoft Active Directory
      • Mac OS X
      • iOS
      • Android
      • HP printers
    • Advanced customer service skills
    • Positive attitude with high focus on customer satisfaction
    • Ability to work independently as well as part of a team
    • Strong verbal and written communication skills

     

    Preferred Requirements

    • Knowledge and experience with:
      • WAN, LAN and telecommunication
      • Altiris
      • Avaya telecommunication equipment
      • MAC OS-X and MAC hardware
    • Advanced troubleshooting of complex problems with Microsoft and non-Microsoft applications 

    What You'll Get

    • Excellent benefits package that includes a 401(k) match, dental and vision insurance, and much more
    • Opportunities to participate in professional development programs, including personal empowerment coaching, leadership training and ongoing personal growth training
    • Other incentives, contests and rewards, including chances to win trips, event tickets, cash prizes and more

     

    Why We’re Different

     

    Meet the anti-corporate culture of Bedrock, where there’s no daunting hierarchy, “boss” is a four-letter word, and if you work hard, you’re the one who will reap the rewards, both personally and professionally. More than any other place you’ll work, we’re dedicated to honing your skills, helping you grow and making sure you have plenty of fun while you’re at it.

     

    Bedrock is an equal opportunity employer.

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