• Tenant Relations Associate

    Team
    Operations
    Location
    US-MI-Detroit
  • Who We Are

    About Bedrock:

    Detroit-based Bedrock is a full-service real estate firm specializing in acquiring, developing, leasing, financing, and managing commercial and residential buildings. Since its founding in 2011, Bedrock and its affiliates has committed more than $5.6 billion in acquiring and developing more than 100 properties in downtown Detroit and Cleveland totaling more than 16 million square feet. 

     

    Bedrock is leading Detroit’s building boom with the city’s largest and most ambitious projects. These projects meet an increasing demand for Class A office space and modern living options in a growing and technology-centric urban core, with an emphasis on ground-level activation and increased walkability. In the next five years, Bedrock plans to deliver 3,500 new residential units to the market; from City Modern, an 8.4-acre neighborhood where residents can age in place; to 28Grand, where residents use the city as their living room; to the Hudson’s project, which will soon be home to Detroit’s tallest building and most landmark address. 

     

    Our Core Values:  Independently Driven | Never Satisfied | Relentless Commitment to Service

     

    Why Bedrock?

    At Bedrock, we create unique experiences through real estate!  From your experience each day at the workplace to the experience we create for those who live, work, and play in our spaces, we are focused on making a lasting impression through our properties and developments.  We are looking for team members that want to make an impact in the fast-paced world of real estate, management and development and who want to be a part of a team who is changing the landscape in the cities where we work.  At Bedrock, you will be a part of an inspirational, energy-filled environment.  Come join the momentum! For more Information, visit bedrockdetroit.com or engage with us on Twitter @BedrockDetroit and Facebook.

     

    Team Summary:

    Tenant Relations serves as the liaison between Bedrock and its 330+ retail and office tenants. They make sure each and every tenant has all of the tools they need to thrive in downtown Detroit by working with tenants through the leasing and move-in process. The team is available to tenants by assisting with events, promotions, networking opportunities security, signage, parking, and connecting them the Family of Companies network. Internally, the team acts as an in house concierge and provides support for various events and teams.

    What You'll Do/Need

    Team Summary

    The Tenant Relations team serves as the liaison between Bedrock and its 330+ retail and office tenants. They make sure each and every tenant has all of the tools they need to thrive in downtown Detroit by working with tenants through the leasing and move-in process. The team is available to assist tenants with events, promotions, networking opportunities, security, signage and parking and can also connect them the Family of Companies network. Internally, the team acts as an in-house concierge and provides support for various events and teams.

     

    Position Summary

    The Tenant Relations Associate assists with communication, coordination and organization on all levels of the development of our tenants throughout the Bedrock portfolio, helping to ensure tenants are successful.  

     

    Responsibilities

     

    • Act as a project coordinator for numerous tenant needs and assignments
    • Execute onboarding/orientation process for all new tenants
    • Take shared responsibility for formulating the Detroit Retail sales report each month
    • Organize, plan and execute tenant events from start to finish
    • Be available to visit, support and work with tenants outside of normal business hours
    • Maintain and update the tenant list, including all details of location, hours, etc., for current and upcoming tenants
    • Act as a resource and liaison for tenants
    • Utilize creative vision in order to develop ideas for events 
    • Assist with marketing and promotion strategies for the assigned tenant portfolio
    • Organize and maintain tenant information
    • Work directly with the Property Management team and maintain constant communication on tenant requests and improvements
    • Conduct research on current and upcoming tenants
    • Meet with the Leasing, Marketing, Communications and Property Managements teams on a frequent basis and act as an advisor and voice for tenants
    • Contribute to special events and the Tenant Relations master calendar
    • Coordinate vendor pop-ups in Bedrock buildings
    • Network to maintain strong relationships with tenants
    • Propose opportunities to tie threads

     

    Position Requirements

    • Bachelor’s degree
    • 2 years of experience in a professional role with a focus on retail, marketing, customer service and communications; commercial real estate tenant experience is a plus
    • Vast degree of creativity
    • Ability to anticipate tasks, prioritize, multitask and work well under pressure
    • Strong organizational and communication skills
    • Ability to represent Bedrock in the most professional and reputable manner, including living up to our vision and mission and the Bedrock Core Values
    • Ability to work above 40 hours per week

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